At Expert Time, we are committed to safeguarding the privacy and confidentiality of our customers and users. This Privacy Policy outlines how we collect, use, and store your personal information when you access or use our website, products, and services. These services include our advanced Proximity Warning Alert Systems (PWAS), such as the Radar 180° PWAS, Radar 360° PWAS, Combo PWAS, IoT PWAS, and the Load Moment Indicator (LMI). We understand the importance of privacy and work hard to ensure your data is protected in accordance with relevant data protection laws and regulations in Saudi Arabia and internationally.
By using our services, including accessing our website and utilizing our products, you consent to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with the terms outlined in this policy, we kindly ask that you refrain from using our services.
Information We Collect
We collect various types of information to ensure the smooth operation of our services. This includes personal information such as your name, email address, phone number, and other details you provide when you inquire about our services or register with us. For business clients, we may collect additional information such as your company name and job title. Additionally, when you visit our website or use our services, we automatically collect technical data such as your IP address, browser type, device information, and website usage patterns. We also collect data related to your use of our products, such as the performance and settings of the PWAS systems or LMI equipment.
How We Use Your Information
The information we collect is used for a variety of purposes, including providing and improving our services. The personal and service-related data helps us ensure the effective delivery of our products, such as the Radar and IoT-based PWAS systems, as well as the LMI safety equipment. We also use the information to communicate with you, responding to your inquiries, offering customer support, and sending updates about our services. In addition, your data allows us to personalize your experience, ensuring that our services and communications are tailored to meet your specific needs.
Data Security Measures
Security is of utmost importance to us, and we employ a variety of measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access protocols. However, it is important to recognize that no method of transmission over the internet is entirely secure, and while we strive to protect your information, we cannot guarantee its absolute security. We also take steps to ensure compliance with applicable legal obligations, protecting both your privacy and the integrity of our services.
Use of Cookies and Tracking Technologies
Cookies and similar technologies are used on our website to improve user experience and enhance service delivery. These tools allow us to track your preferences and usage patterns, ensuring that we can provide a more personalized experience. You can adjust your browser settings to block or alert you to the presence of cookies, but please be aware that some areas of our website may not function properly without them.
Sharing Your Information
We take your privacy seriously and do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may disclose your information to trusted third-party service providers who assist us in running our operations, processing payments, or providing customer service. These service providers are required to maintain the confidentiality of your data and are only permitted to use your information to help us deliver our services. In certain situations, we may also disclose your information to comply with legal obligations, such as responding to a court order or addressing fraud or security concerns. Should we transfer or sell our business, your information may be shared as part of the transaction. In such cases, we will ensure that your data remains protected in accordance with this Privacy Policy.
Retention of Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and maintaining business operations. Once your data is no longer required, we will delete or anonymize it in a manner that complies with data protection laws.
Your Rights Regarding Your Data
As a user of our services, you have certain rights regarding your personal information. You have the right to access and correct the data we hold about you. If you wish to update or review your information, simply contact us, and we will make the necessary adjustments. You may also request the deletion of your personal data, though this may be subject to certain limitations if we have legal obligations to retain your data. Additionally, if you no longer wish to receive marketing communications, you can opt out by following the unsubscribe instructions provided in our emails or by contacting us directly. You also have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, should you wish to transfer it to another provider.
International Transfers of Data
In the course of conducting business, your data may be transferred to, and stored in, countries outside of Saudi Arabia. While we take all necessary steps to ensure that your data is handled securely, please be aware that data protection laws may vary in other jurisdictions. By using our services, you consent to the transfer and storage of your information internationally, as necessary for the provision of our services.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our systems.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements. Any updates will be posted on this page, with an updated "Effective Date." We encourage you to review this Privacy Policy from time to time to stay informed about how we are protecting your personal information.